Your Rights
These highlights summarize your key privacy rights and jilko's core data commitments. The full details are in the policy sections below — please read them carefully.
All personal and financial data stored by jilko is protected using industry-standard encryption. Your account credentials, payment details, and identity documents are never stored in plain text and are accessible only to authorized personnel.
jilko does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate the jilko platform, process transactions, comply with legal obligations, and improve your gaming experience.
As a jilko player, you have the right to access, correct, and request deletion of your personal data at any time. You can also withdraw consent for non-essential data processing by contacting our support team directly.
jilko partners with trusted Philippine payment processors for GCash, PayMaya, BDO, BPI, and Metrobank transactions. Payment data is handled in compliance with PCI-DSS standards. jilko does not store full card numbers or e-wallet PINs.
jilko's data practices are aligned with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We respect your rights as a data subject and cooperate with the National Privacy Commission where required.
jilko will only send you promotional communications if you have opted in to receive them. You can unsubscribe from marketing emails at any time through your account settings or by contacting our support team — no questions asked.
Your data subject rights under Philippine law include:
Right to be Informed Right to Access Right to Object Right to Erasure Right to Rectification Right to Data Portability Right to DamagesSummary: jilko collects personal data to operate the platform, process payments, verify your identity, and keep your account secure. We do not sell your data. You have full rights over your information under Philippine law. By using jilko, you agree to the data practices described in this Privacy Policy.
jilko ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the jilko online casino platform at jilko .net (the "Platform"). This Privacy Policy ("Policy") describes how jilko collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform and all related services.
This Policy applies to all registered players, prospective players, and visitors to the jilko Platform, regardless of whether you are accessing from Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines. It covers all personal data processed by jilko in connection with the operation of the Platform.
This Privacy Policy should be read together with jilko's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By registering an account or continuing to use the jilko Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
If you do not agree with any part of this Privacy Policy, you should discontinue use of the jilko Platform and may request account closure by contacting our support team.
For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and other applicable data protection legislation, jilko is the data controller responsible for your personal information collected through the Platform.
As data controller, jilko determines the purposes and means by which your personal data is processed. jilko has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO through the contact details provided in Section 15 of this Policy.
Data Protection Officer: jilko's DPO can be reached via the Support page or by emailing [email protected]. All data-related requests, complaints, and inquiries will be acknowledged within five (5) business days.
jilko collects the following categories of personal data from players and platform visitors:
Identity and Contact Data
Financial Data
Technical and Usage Data
Communications Data
Sensitive Personal Information: jilko may collect certain sensitive personal information — such as government ID numbers and financial account details — solely for the purpose of identity verification and regulatory compliance. This data is handled with the highest level of security and access controls.
jilko collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, support ticket, deposit/withdrawal request |
| Automated collection | Cookies, server logs, session tracking, device fingerprinting |
| Third-party sources | Payment processors (GCash, PayMaya, BDO, BPI), identity verification providers, fraud detection services |
| Platform activity | Game play records, betting history, bonus redemptions, login activity |
| Communications | Emails, live chat transcripts, support calls, feedback forms |
Where jilko collects data from third-party sources, we ensure that those third parties have the appropriate legal basis to share your data with us and that such sharing is consistent with applicable Philippine data protection law.
jilko uses your personal data for the following purposes:
jilko will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
jilko processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
jilko does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients only where necessary and lawful:
All third parties with whom jilko shares personal data are required to handle that data in accordance with applicable data protection law and jilko's data processing standards. jilko remains responsible for ensuring that such third parties provide adequate protections for your data.
International Transfers: Some of jilko's service providers may be located outside the Philippines. Where personal data is transferred internationally, jilko ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC guidelines.
jilko uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. A cookie is a small text file placed on your device when you visit the jilko Platform.
jilko uses the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the jilko Platform. For more information on managing cookies, refer to your browser's help documentation.
jilko retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC and identity documents | Duration of account plus 5 years after closure |
| Transaction and financial records | 10 years from the date of transaction (AML compliance) |
| Game play and betting history | 5 years from the date of activity |
| Support communications | 3 years from the date of last interaction |
| Marketing consent records | Until consent is withdrawn, plus 2 years |
| Technical logs and access records | 12 months from the date of collection |
Upon expiry of the applicable retention period, jilko will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, it may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.
jilko implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While jilko takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying jilko immediately if you suspect any unauthorized access to your account.
Under the Data Privacy Act of 2012 of the Philippines and its implementing rules, you have the following rights with respect to your personal data held by jilko:
To exercise any of these rights, please contact jilko's Data Protection Officer through the Support page or via email at [email protected]. jilko will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days with prior notice to you.
Identity Verification for Requests: To protect your privacy, jilko will verify your identity before processing any data subject request. You may be asked to provide proof of identity before your request is actioned. This is to ensure that personal data is not disclosed to or altered by unauthorized parties.
The jilko Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gambling regulations. jilko does not knowingly collect personal data from individuals under the age of 21.
If jilko becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be reviewed, and the data will be deleted in accordance with applicable law. Any deposits made by underage users will be handled in accordance with jilko's Terms & Conditions and applicable regulatory requirements.
If you are a parent or guardian and believe that your child has registered on the jilko Platform, please contact our support team immediately through the Support page so that we can take prompt action.
The jilko Platform may contain references to third-party services such as payment processors and game providers. These third parties operate under their own privacy policies, which jilko does not control. jilko is not responsible for the privacy practices of any third-party service provider.
When you interact with a third-party payment service such as GCash or PayMaya to complete a transaction, you are subject to that provider's terms and privacy policy in addition to jilko's. jilko recommends that you review the privacy policies of any third-party services you use in connection with your jilko account.
jilko's Privacy Policy applies solely to data collected and processed by jilko in connection with the operation of the jilko Platform. It does not extend to any third-party platforms, applications, or services, even where those services are integrated with or accessible through the jilko Platform.
jilko reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, jilko will notify registered players via email or through a prominent notice on the Platform. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.
Your continued use of the jilko Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using the Platform and may request account closure in accordance with the Terms & Conditions.
jilko recommends reviewing this Privacy Policy periodically — at least once every thirty (30) days — to stay informed of how your personal data is being handled. All previous versions of this Policy are available upon request from our Data Protection Officer.
If you have any questions, concerns, or requests relating to this Privacy Policy or jilko's data practices, please contact us through the following channels:
jilko's support team is available 24 hours a day, 7 days a week. Data privacy requests directed to the DPO will be acknowledged within five (5) business days and resolved within thirty (30) days, subject to the complexity of the request.
If you are not satisfied with jilko's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
For the fastest response to data privacy requests, please include your registered email address, a brief description of your request, and your preferred contact method. This helps our DPO verify your identity and process your request as efficiently as possible.